Fantastic experience in this store today,walked in there with my wife, both of us looking for a sofa neither of us agreeing what we were searching for, but we left with 2 settees, the only thing we put that down to was being helped by a great member of staff who spent time with us, showed us around, explained everything and steered us to the right decision.Well done that man 5stars.
UPDATE JAN 2019 - still going with the ridiculous company! The customer service is that bad they haven't even bothered to acknowledge this review! I have noticed they pick and choose which reviews to respond to! They only seem to respond to positive reviews!!!! What aort of customer service is this? I warn - NO ONE should purchase from here because trust me you will regret it! Our issue from Aug 2017 has STILL NOT been resolved. We have been messed around way to much! UPDATE JUNE 2018 - 10 months and still waiting for headrests that we have paid for. This is ridiculous now. Going to the press with it now too! Already taken to Watchdog. UPDATE MARCH 2018 - our issues are still unresolved. 6 months later we are still waiting for items that we have paid for. They have their money now and so aftersales doesn't seem to be their priority. Will be taking this to Watchdog.I would give it Zero stars if I could! Absolutely appalling service from the delivery drivers to the customer service department. First of all they attempted to deliver a damaged sofa 2 weeks ago. When rejected the delivery, the delivery men were not happy about having to spend 30 minutes repacking the Sofa's and loading them back into the van. Customer services were trying to make us keep the damaged sofa and then have them repaired by a technician! Not on! Then after numerous calls and visits to the stores not a single person was trying to help us and discuss what the next steps were. Call after call we were advised someone will return our call, which no one did. We had to make calls nearly every day with no solution! 2 weeks on after finally speaking to someone (we had to make this call once again) and staff being rude over the phone, advising us that we would have to wait another 12 weeks for new sofa's to be delivered and in the mean time we would receive temporary sofa's which are NOT what we had originally ordered. This meaning 3 months of Sofa's which are not suitable for our level of comfort, we ordered recliners and we are NOT getting recliners. We should be receiving like for like not something we didn't want in the first place! The aftercare service at Sofology is absolutely awful, I am disgusted at the behaviour of the delivery drivers being frustrated with something which was out of our control and for the customer service department for NOT doing their job. Shocking and disappointing!!
Great experience today buying our sofas, Kunal helped us and he was very attentive&professional! Thankyou
No pushy sales ppl just frendly helpfull staff
Smooth talking salesmen, quick to take the money. 1st set of sofas had a wire missing, it took us chasing them and several weeks later for it to arrive. 2nd set of delivery came with a damaged sofa. I called them the same day to start the repairs, that was over 7weeks ago, all I get is excuses to why it hasn't been fixed yet. I wish I could give then back due to all the headache of chasing them.
Sofology is a UK Furniture Store based in Leicester, East Midlands. Sofology is located at C2, Fosse Park South, Everard Way, Leicester LE19 1UT, UK.
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