I would not use this broker again. I was treated badly and they refused to acknowledge or apologise for their mistakes.I called to amend my household policy because I was going away for two months and needed cover for my valuable items while away. The cover was implemented but Turner, with the knowledge that I was abroad, wrote to my home address requesting payment of the nominal additional amount of 65. When I returned, I opened a letter from Turner stating the entire policy had been cancelled because I had not paid the invoice for the additional 65 that they had posted. The amount was very small in proportion to the policies I hold with Turner and the valuables insured. I would have happily paid this by card over the phone had they asked. I was available by phone or email but Turner did not call or email before cancelling my entire policy. Upon raising the issue on my return, I was met with a stubborn refusal to acknowledge any shortfall by Turner and no hint of empathy let alone apology. The response was exactly the same when I took the issue to management level. I have been a customer for nearly ten years and was saddened to be treated this way after being such a loyal customer. I will never deal with Turner again.
Turner Insurance Group is a UK Insurance Agency based in Leicester, East Midlands. Turner Insurance Group is located at 34-36 Princess Rd W, Leicester LE1 6TQ, UK.
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