They cancelled my order after waiting outside for 15 minutes for the taxi to come and pick me up. Total waste of time. Very poor service.
Wrost experience ever i have been in leicester many years i havent had before any wrost experience than thus .I booked a taxi to go to airport . Arrived at the taxi place to ask for my taxi suddenly been told that there is no driver when i had previously had booked the taxi already . But the most important was nobody called me at least to tell me that they will cancel my booking only was told last minute . Really unprofessional !
Worst unprofessional taxis company in leicester drivers dont know there geography. (County cricket ground) Drivers are Rude and they will dump you anywhere in the rain and over charge you their fixed price are rip off
Normally good but very disappointing today. We booked a Hansom in advance to do a pick from East Midlands airport. The flight was delayed and when I called to inform them Hansom told me that they had been following the flight and will revise the collection time. However the driver turned up early, proceeded to rant at my parents for the delay and then pressured them into paying an extra 5. We appreciate drivers have to wait for additional time at flight pick ups but the extra charge could have been notified in a more professional manner than via a hostile rant and blaming my parents for a delay they have no control over. When I called Hansom following the incident, they refused to apologise or even acknowledge the situation could have been handled better. Call handler used every excuse under the sun to justify the driver's hostile behaviourAnd in response to your (yet further) unprofessional reaction below, the 5 is not the issue (they paid it without complaining) - it was the fact that your driver shouted at them in order to get the 5 and you failed to even acknowledge it could have been managed better. The behaviour was appalling. The purpose of online reviews is to inform consumers of good or poor services - if you don't like it, then improve your service.
Dropped my wallet in the car and they are on the way to return it to me, outstandingly honest service will definitely use them again!
Hansom Taxis - at the Railway Station is a UK Taxi Stand based in Leicester, East Midlands. Hansom Taxis - at the Railway Station is located at 48, Leicester Railway Station, London Rd, Leicester LE2 0QB, UK.
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