I am going to be totally honest and fair as I have had a few good visits due to the odd decent member of staff. Starting with the good, my Dr is excellent and does go the extra mile though I have the same appointment problems as everyone else on here. I once popped in to collect my script and there was a queue of 10 at the 1st window and nobody at the second. The receptionist was chatting so i asked if i could get my script as on way to work. She looked at me like something she'd trod in and said script is other window then walked away!! I made a complaint but nothing has obviously been done.
If youre lucky enough to get through at 8am , you will sure as hell get hung up on before getting an appointment booked. Ring back and appointments are gone. When you explain that they conveniently hung up on you they tell you to calm down. When you threaten to go to the papers they miraculously find an appointment.2 weeks later you get a letter from the idiot of a practise manager stating that you have a formal warning for abusive behaviour - and that you will be removed from their list of it ever happens again...What? Since when did expressing upset at a public service become abusive.Dont use this surgery all the receptionists are clueless and liars.Shoddy service and should be shut down!Ive left !Bye Felicia!
ZERO STARS!!!What a horrendous GP surgery, full of rude staff and non-existent appointments!!Might as well shut down as they never offer any appointments."PHONE @ 8 IN THE MORNING", WHEN YOU DO THEY CLAIM THEY DON'T HAVE ANY APPOINTMENTS!!"A doctor can give you a phone appointment in 4-10 weeks", what a joke!! Then they fob you off to the pharmacy where you've already been in the first place!!A vicious circle and a vicious surgery, if you can call it that.
This is the worst gp surgery i have ever been to. My daughter had pain in her mouth for days and i clearly told the doctor she has a massive ulcer on her tongue and all i was told was to apply bonjela and that was by phone. Wouldnt give her an appointment to actually diagonose her. Took her to boots pharmacy where a pharmacist seen her and said she needs to be seen asap as she has a bad infection. I called the GP back asking for her to be seen and they were not willing to see, and said i have to call 111 if you feel it is an emergency. Absolutely disgusting behaviour. Staff have no compassion whatsoever. You can never get an appointment, litertally have to be dying to be seen and thats if u are lucky.
I wish there was an option to give no stars. The practice is a joke - in every sense of the word. GP appointments are next to none existent (unless you want to wait 7 WEEKS... Yes, 7 WEEKS was the earliest they could offer me). The receptionists are rude and clueless... I'll be transferring out of this practice. Useless & puts the NHS service to shame. I'm struggling to understand how we justify the taxes we pay for this level of uselessness & the extent to which we allow it to continue. You are compromising people's health & well being, which you've no right to do.
East Leicester Medical Practice is a UK Doctor based in Leicester, East Midlands. East Leicester Medical Practice is located at Uppingham Road Health Centre, 131 Uppingham Rd, Leicester LE5 4BP, UK.
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